The wellness of our guests is at the heart of our guiding principle, and their safety and wellbeing is our highest priority. We strive to provide a soulful and tranquil environment where guests can discover their inner space, and we understand that feeling safe is a key part of this. This is why we are constantly monitoring all precautionary measures advised by local authorities and the WHO in order to fully comply with official advice, ensuring your safety and peace of mind throughout your experience with us.
We have adapted our operating procedures and introduced new protocols, adhering to standards set out by local governments and the WHO.
Due to the ongoing special circumstances surrounding Covid-19, we have introduced a flexible policy for bookings where arrangements have been affected by government-imposed travel restrictions. If you are unable travel due to a ban from your country of origin, or if the hotel must close due to a ban on arrivals to Spain or Greece, you will be able to move your reservation to a later date (subject to availability and applicable rates), or be entitled to a full refund.
We are keeping our cancellation policy under regular review to ensure you have the flexibility you need when considering your travel plans.
Our reservations team remains on hand to assist with any enquiries you may have regarding current or prospective bookings. They can be reached at res.kos@okuhotels.com for Kos, or res.ibiza@okuhotels.com for Ibiza.
Both of our hotels offer safe and easy testing for Covid-19, to give you convenient results if required for your journey home. The tests are provided by a private healthcare partner and are fully certified. You can arrange your test with the front desk a few days before departure and results will be available in 24-hours.
OKU Ibiza offers tests on-site, at the following prices:
OKU Kos offers tests at a nearby clinic, at the following prices:
To guarantee the comfort and safety of all guests we employ robust and frequent cleaning and sanitation procedures for all guest rooms, public areas and touch points around the hotels. Our housekeeping team use approved cleaning solutions and equipment during this process. Please note that housekeeping will not enter your room while you are inside to minimise contact. You will also find high quality hand sanitiser freely available around the hotel.
We ask our guests to wear masks in designated areas and to comply with social distancing practices of 2m between groups in all hotel areas. Sunbeds and seating areas have been arranged to allow for this, and certain areas have a limit on numbers at any one time. We can only welcome a limited number of external visitors during this time, this is to minimise exposure risks to our guests and so they can enjoy the space they need to relax and unwind.
We have introduced a web-based app and enhanced technology around the hotel, removing physical touch points wherever possible. Information is accessible via the app – such as food menus, spa treatment menus and hotel information – which is provided via QR code at check in.
Guests are free to use the pool and beach areas as they please, while practicing social distancing. Sunbeds are cleaned and repositioned after every use to ensure sufficient spacing.
Our kitchen and restaurant follow all necessary hygiene practices to ensure the safety of guests. Tables are disinfected after each use, and the menu is available digitally on our app, which you can access on your device via the provided QR code.
OKU Ibiza welcomes you to enjoy a spa treatment during your stay with us, and our therapists follow all necessary hygiene procedures. Unfortunately the spa and gym at OKU Kos remains closed due to government regulations, which we are consistently monitoring. Our daily yoga sessions take place as normal with social distancing in place.
We conduct regular and thorough staff training in the updated protocols and emergency procedures in the event of an illness at the hotel. Our staff wear a face covering at all times, have their temperatures checked regularly and receive training on COVID-19 symptoms.
Further information about all of our protocols is accessible on our web-based app which is provided via QR code at check in. Guests also have access to a dedicated on-site representative who is responsible for managing all COVID-19 sanitation, training and healthcare procedures at the hotel should they have any questions or want to discuss our procedures further.
We look forward to welcoming you to our little piece of paradise safely!
Your OKU Team
Updated: May 2021